Terms + Conditions
Cancellations and Non-attendance Policy
Beauty Exposed Boutique plans it’s staffing to reflect the bookings made by customers.
When a customer is unable to make their appointment time, we ask them to provide 48 hours notice so that staffing arrangements can be adjusted or so that waitlisted customers can be accommodated.
Beauty Exposed Boutique recognises that at times unforeseen circumstances do arise and it is not always possible to provide 48 hours’ notice. In such circumstances we ask that the customer contact the Boutique as soon as possible.
Where a customer repeatedly cancels appointments with less than 48 hours’ notice, at the Boutique Manager’s discretion, the customer may be required to secure future appointments by providing pre-payment at the time of booking.
Where a customer fails to attend an appointment and does not contact the Boutique regarding their non-attendance prior to the appointment time, the customer will be required to secure future appointments by providing pre-payment at the time of booking.
This requirement to pre-pay to secure future appointments will continue at the discretion of the Boutique Manager.
Late Arrivals Policy
Beauty Exposed Boutique recommends that the customer arrives at least 5 minutes before their appointment time to ensure that their allocated treatment time is sufficient and other customers appointments and treatments are not inconvenienced.
Where a customer arrives late for an appointment, the treatment time will be reduced to reflect the time remaining. Where it is not possible to complete the treatment in the remaining time, the appointment will need to be rebooked with a pre-payment required to secure the appointment time.
Changes to Booked Services Policy
Where a customer wishes to change the service booked at the time of their appointment, Beauty Exposed Boutique will do everything possible to accommodate this request.
Where accommodating the customer’s request results in a reduction in the allocated treatment time which cannot be filled by another appointment, at the discretion of the Boutique Manager the cost of the originally booked appointment may be charged.
Truebrow™️ Treatment Policy
Truebrow™️ is a high end brow design and maintenance process which requires a commitment to a maintenance appointment every two weeks. Truebrow™️ therapists are highly skilled in brow design, undertaking online and practical training to establish and maintain their skills.
Customers should consider the time and financial commitment before commencing a Truebrow™️ design program.
Where customers consistently exceed more than two weeks, or greater than three weeks, between maintenance appointments they will be required to undertake a further TrueBrow™️ design before the program will continue.
Where customers regularly defer maintenance appointments, the Truebrow™️ therapist may terminate the programme.
Noise and Mobile Phone Policy
As the Boutique is a place to escape the outside world and enter into a place of total relaxation, we ask that all mobile phones be set to silent and not used in the Boutique.
We also ask, so other guests are not disturbed, that we keep our conversational voices to a low and soft level.
We hope you enjoy the tranquillity of the surrounds and experience a relaxing and enjoyable treatment with us.
Children Accompanying Customers Policy
Consistent with the Noise and Mobile Phone Policy, the Beauty Exposed Boutique environment is unfortunately not designed to be suitable for children.
Gift Voucher Policy
Other than as provided by consumer law, the following will apply to Beauty Exposed Boutique Gift Vouchers.
All vouchers will have an expiry date notated on the voucher at time of the sale.
Where this date has expired, the provision of the service or value is at the discretion of the Boutique Manager. Where the expired voucher is for a service and the price of the service has risen, in honouring the expired voucher the Boutique Manager may require the customer to pay the difference in service prices.
Where the expired voucher was donated by Beauty Exposed Boutique, the service will not be provided.
Should you have any concerns regarding a treatment or your experience at Beauty Exposed Boutique, please do not hesitate to contact the Boutique Manager to discuss your concerns.
Phone 03 5977 7370